Cancellation and Refund Policy

Effective Date: 01.12.2023

At Dude and Fortune, we aim to provide a positive and satisfactory shopping experience. We understand that circumstances may arise when you need to cancel an order or seek a refund. This Cancellation and Refund Policy outlines the terms and conditions for canceling orders and requesting refunds.

1. Order Cancellation

Cancellation Period: You have the right to cancel your order within 30 minutes after placing it. To cancel an order, please write to us at contact@dudeandfortune.com. Order cancellation shall be subject to our confirmation in writing. Please note, no refunds shall be processed, if your cancellation request is received after 30 minutes from the order time.

2. Refund Policy

Eligibility for Refunds: You may request a refund in the following circumstances:

The product is damaged or defective.

You received the wrong product.

In cases where we are unable to fulfill the order

Please note no refunds shall be applicable on existence of any Force Majeure event or for any reasons beyond our control.

Refund Process: To request a refund, please write to us at contact@dudeandfortune.com. Our representatives shall contact within 2 to 3 working days of receiving your request. You are requested to provide all necessary information and proof (such as images of damaged or incorrect items) to support your refund request.

Refund Options: Depending on the circumstances, at the Company’s sole discretion, you may be eligible for a:

Pro-rata refund, OR

Replacement of the product.

3. Refund Timing

Refunds will be processed within 5 to 7 working days after we have approved your refund request. Please note that the time it takes for the refund to be credited to your account may vary depending on your payment method, financial institution and your complete bank details.

4. Contact Us

If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at contact@dudeandfortune.com.

Please be aware that this policy may be subject to change, so it’s advisable to review it periodically to stay informed about any updates.

By placing an order with us, you acknowledge that you have read and understood this Cancellation and Refund Policy and agree to its terms and conditions.